Reference

How we safeguard your account and money

Every deposit you make through DANA, OVO, GoPay or QRIS is secured with encryption and verified before reaching your wallet.

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REACH US ANYTIME

How to contact our legal and support team

Live chat Available 24 hours, 7 days a week inside your account lobby.
Email support Send detailed questions to our legal desk at [email protected].
Account settings Visit Settings > Legal & Privacy inside your account to view your data history…
YOUR DATA YOUR CONTROL

How we handle your information and account security

Data encryption

All communications between your device and our servers use TLS 1.3 encryption. Your account login is protected by your password and optional two-factor authentication for an extra security layer.

Payment isolation

We never store full payment details. DANA, OVO, GoPay and QRIS tokenize transactions on their servers. We keep only reference IDs and confirmation timestamps for your records and our compliance audit.

Data retention

We keep your account data and transaction history for seven years after account closure to meet Indonesian tax and banking regulations. You can request a copy of your data at any time via Settings > Legal & Privacy.

Cookie policy

We use session cookies to keep you logged in and preference cookies to remember your language and game filters. No third-party advertising cookies track you across other sites. You can disable non-essential cookies in your browser settings.

Account corrections

If your name, email, or address is wrong, go to Settings > Account Details and update it directly. Large changes (like replacing a national ID) require verification; we'll email you a secure link to confirm.

Right to be forgotten

You can request account deletion through Settings > Legal & Privacy > Delete Account. We remove personal identifiers within 30 days while keeping anonymized transaction records for tax compliance where required by law.

Frequently asked questions about our legal policies

Go to Settings > Account Management > Close Account. You can close instantly if your balance is zero. If you have funds remaining, we'll process a withdrawal to your registered payment method—DANA, OVO, GoPay or QRIS transfers usually complete within one business day.

Yes. Visit Settings > Legal & Privacy > Download History and select your date range. We'll email you a CSV file with every deposit, withdrawal and game round timestamp within 24 hours, suitable for your accountant or tax authority.

We retain anonymized transaction records for seven years for banking and tax compliance in Indonesia. Your personal information (name, address, ID number) is deleted within 30 days unless local law requires us to keep it longer for regulatory reporting.

Contact live chat immediately or email [email protected] with the subject 'Account Security Breach'. We'll freeze your account, review login history, and help you reset your password and enable two-factor authentication to lock it down.

Yes. We never touch your payment credentials—DANA, OVO, GoPay and QRIS process the transaction on their secure servers and send us only a confirmation token. Your bank and the payment provider are responsible for encryption; we verify each deposit before it appears in your wallet.

If you requested a withdrawal to the wrong account or amount, contact support within 24 hours. Withdrawals to DANA, OVO, GoPay and QRIS can sometimes be reversed before settlement; we'll investigate and work with the payment provider to recover your funds if possible.

Account eligibility depends on local law. When you register, you confirm you meet the legal age and residency requirements in your region. We verify accounts through government ID during withdrawal to ensure compliance with Indonesian financial regulations.

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